Help Center
Support
We're here to help. Reach out anytime or browse our frequently asked questions below.
Frequently Asked Questions
How do I cancel my Rootly Pro subscription?
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You can cancel your subscription at any time through your iPhone's Settings. Go to Settings > your name > Subscriptions, find Rootly, and tap Cancel Subscription. You will retain access to Rootly Pro until the end of your current billing period.
How do I request a refund?
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All purchases are processed through Apple. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, find your Rootly purchase, and submit a refund request. Apple handles all refund decisions.
How do I delete my account and data?
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To delete your account and all associated data, please email us at customersupport.rootly@gmail.com with the subject line "Account Deletion Request." We will process your request within 30 days.
My progress photos are not uploading. What should I do?
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Make sure Rootly has permission to access your photos. Go to Settings > Privacy & Security > Photos, find Rootly, and set it to "All Photos." Also check that you have a stable internet connection and enough storage space on your device.
I signed in with Apple but can't access my account on a new device.
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Make sure you are signing in with the same Apple ID you used to create your Rootly account. If you are still having trouble, contact us at customersupport.rootly@gmail.com and we will help you recover your account.
Why is Google Sign In not working?
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Make sure you have a stable internet connection and that you are using a valid Google account. If you see an "Access Blocked" error, try again after a few minutes as this is sometimes a temporary issue. If the problem persists, contact us and we will help troubleshoot.
Does Rootly offer a free trial?
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Yes, Rootly Pro includes a free trial for new subscribers. After the trial period ends, your selected plan (monthly at $9.99 or annual at $39.99) will automatically begin. You can cancel before the trial ends to avoid being charged.
Is my data and photos private?
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Yes. Your progress photos and personal data are stored privately and are only accessible by you. We never share your information with third parties or use your photos for advertising. See our Privacy Policy for full details.
The app is not working correctly. How do I report a bug?
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Please email us at customersupport.rootly@gmail.com with a description of the issue, your iPhone model, and iOS version. Screenshots or screen recordings are also very helpful. We take all bug reports seriously and will follow up with you.